Jonathan Swift Clinic enhances compliance and care delivery with The Knowledge Library and Cloda
Discover how the Jonathan Swift Clinic leverages The Knowledge Library and Cloda to revolutionise access to care processes, improving service user safety, policy management and regulatory compliance.
Jonathan Swift Clinic is a mental health service, based in St James's Hospital, Dublin.
- Location: Dublin, Ireland
- Industry: Mental Health
- Staff: 100+
Success Highlights
- Instant access to information in 4 seconds
- Reduce logistical challenges of revising and distributing policies
- Streamlines approach to regulatory compliance
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Policies managed
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Policy interaction from staff
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Policy acknowledgements
Watch How Jonathan Swift Clinic Improves Service User Safety using Knowledge
What Problems Did Knowledge Solve?
- Quick, simple access to information. Just Ask Cloda.
- Reduces the demands of revising policies.
- Captures document acknowledgements at the click of a button.
- Instant access to information: Staff can Ask Cloda about any care process, and she will analyse all the procedures to provide an effective summary.
- Point of Care Policy Access: Staff have instant access to current procedures directly at the point of care via mobile devices.
- Multilingual Support: Staff can query in their native language, and Cloda answers in their language, only from approved policies.
- Easy Distribution of Policies: Revised policies can be easily distributed to staff at the click of a button, providing assurances that staff are accessing up to date live documents.
- Compliance Tracking and Reporting: No longer need to look at signature banks for document acknowledges, reports are easily accessible now in Knowledge.
- Policy Audit Trail: Provides an audit trail of policies so that management can easily demonstrate when a policy was updated or in use during a specific time period.
“Before Knowledge, finding policies was time-consuming. Now, we can simply ask Cloda a question and get an answer in seconds. It’s reassuring to know I always have the right information at my fingertips when making decisions.”
Obaye Jegbefume
Jonathan Swift Clinic, St James's HospitalMental Health Practitioner
Jonathan Swift Clinic, St James's HospitalMental Health Practitioner
The Challenges Jonathan Swift Clinic Faced
Cumbersome Paper-Based System
Managing and distributing paper-based policies and procedures was logistically challenging and time-consuming.
Difficulty Monitoring Policy Revisions
Keeping policies up to date with regulatory changes and ensuring they were reviewed within the correct timeframes.
Delayed Information Access
Staff were limited to paper copies of policies, slowing down care decision-making.
Policy Audit Trail
Maintaining an up-to-date audit trail of policies to demonstrate which policy was active at a specific point in time.
Manual Document Acknowledgments
Tracking staff acknowledgements involved labour-intensive cross-referencing between policy signature banks and active staff lists.
Regulatory Compliance Risks
Demonstrating compliance during inspections was challenging using a paper-based system as data was held across different locations.
The Solution
Key Metrics
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Policies managed
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Policy interaction from staff
0
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Policy acknowledgements
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