The Dublin South Central Acute and Community Mental Health Services in Tallaght, implements The Knowledge Library and Cloda
Dublin South Central Mental Health Services (DSCMHS) in Tallaght, has revolutionised policy and procedure access through its adoption of The Knowledge Library and Cloda. This transformation has enabled staff to access critical information in seconds, streamline compliance workflows, and enhance service care delivery across community settings.
The DSCMHS, Tallaght is a mental health service based in Dublin South.
- Location: Dublin, Ireland
- Industry: Mental Health
- Staff: 330+
Success Highlights
- Instant access to information in 4 seconds
- Reduce logistical challenges of managing and distributing policies
- Enhanced readiness for inspections through simplified regualtory tracking
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Policies managed
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Policy interaction from staff
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Policy acknowledgements
Watch How DSCMHS Tallaght Improves Service User Safety using Knowledge
What Problems Did Knowledge Solve?
- Quick, simple access to information. Just Ask Cloda.
- Provides an audit trail for policies.
- Captures document acknowledgements at the click of a button.
- Rapid access to information: Staff can Ask Cloda about any care process, and she will analyse all the procedures to provide an effective summary.
- Point of Care Policy Access: Staff have instant access to current procedures directly at the point of care via mobile devices. This is very valuable for community teams.
- Multilingual Support: Staff can query in their native language, and Cloda answers in their language, only from approved policies.
- Real-Time Version Control: As procedures are revised, Cloda and the Library reflect updates instantly, ensuring alignment across all teams.
- Centralised Communication of Updates: Policy updates are pushed automatically, minimising miscommunication and ensuring visibility across teams.
- Compliance Tracking and Reporting: No longer need to look at signature banks for document acknowledges, reports are easily accessible now in Knowledge.
- Policy Audit Trail: Each document has a history log, supporting regulatory reviews, investigations and internal audits without extra admin burden.
“The platform’s ability to archive policies in a timely fashion ensures easy and accessible access to the correct policy as a reference point, allowing for quick retrieval of active policies at any given time. This feature has proven to be extremely beneficial during investigative and system analysis reviews.”
Joe Donohoe, Dublin South Central Mental Health ServicesDirector of Nursing Interim
The Challenges DSCMHS Tallaght Faced
Manual Paper-Based System
Updating and distributing physical policy documents across the service was cumbersome.
Challenging Acknowledgment Tracking
Tracking staff acknowledgements involved labour-intensive cross-referencing between policy signature banks and active staff lists.
Delayed Information Access
Staff were limited to paper copies of policies, slowing down care decision-making.
Policy Audit Trail
Maintaining an up-to-date audit trail of policies to demonstrate which policy was active at a specific point in time.
Version Confusion
It was difficult to confirm which version of a policy was in effect during particular periods, creating risk during inspections.
Regulatory Compliance Risks
Demonstrating compliance during inspections was challenging using a paper-based system as data was held across different locations.
The Solution
Key Metrics
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Policies managed
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Policy interaction from staff
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Policy acknowledgements
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