Home Support - Compliance and Service User Safety Made Simple
The Smarter Way to Manage Quality, Compliance and Service User Safety - Just Ask Cloda
Never read a policy again.
There has been a medication error. What should I do?
There has been a safeguarding concern. What should I do?
Support Your Staff To Succeed
See how Knowledge is transforming quality, compliance and service user safety in home support services.
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Home Support Compliance Software FAQs
What is a home support quality management system (QMS) and how does Knowledge support it?
Knowledge provides a home support QMS designed to centralise and manage all home care policies and procedures. The system supports regulatory compliance, risk reduction, and quality improvement for home support agencies.
How does Knowledge support home care compliance preparations?
The Knowledge Library is a digital Policy and Procedure Management System designed to support home care organisations in rapid, mobile, protocol access, and compliance with best practice. Designed for help home support services in preparing for HIQA compliance, it ensures staff always have access to the latest approved procedures, with version histories, review alerts, and document acknowledgements fully tracked. This delivers a transparent and auditable system that will provide you with the necessary evidence to demonstrate compliance whilst reducing administrative burden.
How does Cloda improve compliance with home care policies and procedures?
Cloda ensures compliance with home care policies and procedures by providing accurate and up-to-date information directly from your approved processes. It reduces the risk of errors and helps staff when they in a service user’s home, to follow the correct procedures.
Can Knowledge manage and update policies and procedures for home care agencies?
Yes, The Knowledge Library is a home support policy management software that enables you to create, update, and distribute policies and procedures for home care agencies. All updates and staff acknowledgements are tracked for compliance and visibility.
Cloda, the digital assistant in Knowledge, enables staff to search and interact with procedures instantly, summarising policies in natural language at the point of care.
How does the software support staff training and competency in home support services?
Cloda supports staff understanding of policies and re-education post incidents with an automatic comprehension quiz. Staff must complete a short quiz before acknowledging procedures, confirming understanding. Managers gain visibility into quiz completion and policy engagement by department or role, ensuring staff competence and supporting regulatory audits.
Is Cloda accessible on mobile devices for remote and community-based staff?
Yes, Cloda is accessible via mobiles and tablets. This ensures your staff can access critical information at the point of care delivery, supporting dynamic and mobile work environments such as home care.
What analytics and reporting features are available for care and quality managers?
Managers can access dashboards for document acknowledgements, quiz completions and and policy review dates, helping you to identify knowledge gaps and support data-driven decision-making and continuous improvement.
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