Horizon enhances compliance and resident safety with Cloda and The Knowledge Library
Discover how Horizon has transformed service delivery and regulatory readiness across five International Protection Accommodation Services (IPAS) centres using Cloda and The Knowledge Library.
Horizon is a leading International Protection Accommodation Service in Ireland.
- Location: Ireland
- Industry: IPAS
- No. of Centres: 5
Success Highlights
- Standardised best practice policies across all 5 IPAS centres
- Data-driven compliance insights now available for inspections
- Staff have instant access to information in their own language
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Policies centrally managed
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Comprehension quizzes completed
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Policy interactions
Watch How The Knowledge Library and Cloda supports Resident Safety and Compliance at Horizon
What Problems Did Knowledge Solve?
- Quick, simple access to information. Just Ask Cloda.
- Staff can query Cloda in their own language.
- Quizzes support staff understanding of policies.
- Best practice policy templates readily available.
- Instant Procedure Guidance: Staff can ask Cloda about any process, and she will analyse all the procedures to provide an effective summary.
- Multilingual Support: Cloda supports non-native English speakers by answering questions in their preferred language.
- Improved Policy Understanding: Staff must complete comprehension quizzes before acknowledging key policies, ensuring full understanding.
- Inspection Readiness: Dashboards provide valuable data to demonstrate compliance to regulators such as HIQA.
- Point of Care Policy Access: Mobile-friendly format means Cloda is always available in staffs’ pocket.
- Process Standardisation: Provides a centralised platform across the centres to communicate, access and control policies and procedures, simply and effectively.
- Targeted Training Invterventions: Where knowledge gaps are identified, the relevant policy and a quiz can be distributed to staff.
- Time-Saving Best Practice Policies: Best practice templates reduce admin time, ensuring policies align with national standards and are inspection-ready.
"Cloda and The Knowledge Library have significantly enhanced service delivery across Horizon's IPAS centres. Staff now have instant access to best practice policies and procedures, which ensures consistency and clarity in how care is delivered. Having the feature of being able to ask Cloda questions in different languages in very helpful. The built-in quizzes are great, helping to confirm staff understanding before implementation. From a management perspective, the compliance dashboards provide the operational oversight we need to monitor activity and demonstrate regulatory compliance with confidence."
Graham Carry, HorizonCOO
The Challenges Horizon Faced
New Regulatory Environment
Regulation of the IPAS centre is relatively new and so Horizon required a system that can onboard and support staff as they navigate the regulatory framework.
Policy Audit Trail
Maintaining an up-to-date audit trail of policies to demonstrate which policy was active at a specific point in time.
Delayed Information Access
Staff were limited to accessing procedures on a desktop or in paper format, slowing down decision-making.
Legacy Policy Management System
Updating and distributing physical policy documents across the service was cumbersome.
Challenging Acknowledgment Tracking
Tracking staff acknowledgements was labour-intensive.
Inspection Pressures
Demonstrating compliance during HIQA inspections was burdensome due to fragmented policy records.
The Solution
Key Metrics
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Policies centrally managed
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Comprehension Quizzes Completed
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Policy interactions
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